PROCEDURE FOR REDRESSAL OF INVESTOR GRIEVANCES

In case the client has any suggestions or feedback, he/she can follow the process mentioned below:

FIRST LEVEL OF CONTACT

If a client is not satisfied with the services and would like to lodge a complaint, the client is requested to first contact customer care team. Contact details are given below:

Kajal Uphale
Contact: 9689853739
Email: ascentcustomercare@gmail.com

Sayali Phanse
Contact: 9881063767
Email: ascentstatement@gmail.com

The client can discuss and be rest assured that the complaint will be resolved on best effort basis within 7 working days.

SECOND LEVEL OF CONTACT

If the client is still not satisfied with the response or the handling of the complaint by the authorized representative, then the client can contact Vijay Rajaram Dinkar by telephone or in writing by email at the following:

Address
Vijay Dinkar
L 303 Wonder City
Behind Katraj Dairy, Katraj, Pune 411046
Contact: 9822664921, 7666375125
Email: vijay.afc@gmail.com
Website: www.afcpune.in

If the complaint is not resolved within a period of one month, the client may refer the complaint to the regulator – The Securities and Exchange Board of India (SEBI).

SEBI has launched a centralized web-based complaints redress system ‘SCORES’. The link to the platform is Click Here.

ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”.

A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link – https://smartodr.in/

Alternatively, the client can write to SEBI at the following address:

Office of Investor Assistance and Education
SEBI Bhavan, Plot No. C4-A, G Block,
Bandra Kurla Complex, Bandra (E), Mumbai 400051
Telephone: +91-22-2644 9000 / 4045 9000
Fax: +91-22-2644 9016-20 / 4045 9016-20